To ensure a smooth and efficient experience with our telehealth services, please take note of the following requirements:

1. Adult-Only Services: Our practice exclusively provides care for adult patients. We are unable to accommodate pediatric or adolescent patients at this time.

2. Payment Policy: Full payment is required to schedule an appointment. We accept payments via debit or credit card only. For more questions, please read our disclaimers and policies.

3. Telehealth Disclaimer: Please read and understand our telehealth disclaimer. This document outlines important information about the scope and limitations of telehealth services.

Please refer to our Disclaimers and Policies if you have any questions regarding payment policy, telehealth, lab testing, or other topics. If you have any questions or need further assistance, please don't hesitate to contact our office.

• We offer multiple payment options, such as credit/debit cards through Stripe on our Optimantra Platform

• ProActive Functional Health does not accept insurance. Please refer to Insurance Coverage Policy on our Disclaimers and Policies Page.

• Please note that we are a debit/credit pay-only platform. Please be sure to read our Disclaimers and Policies section for further information regarding our services and payment.

• Pre-payment is required to secure your telehealth appointment. Once payment is completed, your appointment will be confirmed, and you will receive an invoice along with the necessary details. We accept various payment methods for your convenience. Please see our Disclaimers and Policies and FAQs Page.

• Once you book an appointment, you will receive an email and text message to confirm your appointment. You will also be directed to complete required documents. More details will be oulined in the email.

• If you need to reschedule, you must do so at least 24 hours before your appointment.

• Once you have an Optimantra account, atients, please use the patient portal to schedule or modify your appointments at your convenience. If you’re a new patient, we’d love to hear from you! We will send you a reminder 24 hours before your appointment to help you stay on track. We’re excited to help you with your healthcare needs!

• Through a HIPAA-compliant virtual platform, we work with adults 18 years and older, focusing on preventative and functional health alongside nutritional strategies to uncover the root causes of your symptoms and help you achieve a balanced, optimized life. At this time, we do not accommodate pediatric or adolescent patients at this time.

• Telehealth sessions are intended to provide clients with convenient access to healthcare services and to enhance their understanding of their health concerns. However, it is important to note the following:

1. Nature of Telehealth Services: Sessions are conducted through telehealth, which includes the use of electronic communications to share medical information with a healthcare provider who is not in the same location as the patient. Telehealth services are subject to limitations, including but not limited to the lack of physical examination.

2. Not a Substitute for In-Person Care: While telehealth can be highly effective, it is not a substitute for in-person visits when such visits are necessary. We encourage clients to continue seeing their primary care provider and specialty providers according to their plan of care.

3. No Provider-Patient Relationship: Participation in this telehealth session does not establish a provider-patient relationship. The information provided is intended for informational purposes only and should not be considered as a comprehensive healthcare plan.

4. Confidentiality and Privacy: Efforts are made to ensure the security and confidentiality of client information during telehealth sessions. However, there are potential risks associated with the use of electronic communication, including unauthorized access, technical failures, or other issues beyond our control.

5. Emergency Situations: Telehealth services are not suitable for emergency situations. In the event of a medical emergency, clients should call 911 or visit the nearest emergency room immediately.

6. Client Responsibilities: Patients are responsible for providing accurate and complete information about their health history and current symptoms. It is also important for patients to ensure they are in a private location during the telehealth session to maintain their privacy.

7. Age Restriction: Telehealth services are available to individuals who are 18 years of age or older. By participating in this telehealth session, patients confirm that they meet this age requirement.

By proceeding with a telehealth session, patients acknowledge that they have read and understood this disclaimer and agree to its terms.